Refund policy

The short version

Plans are billed per venture, per month, through Stripe. You can cancel from Settings or the billing portal at any time and the venture keeps running until the end of the period you paid for.

If you cancel within fourteen days of a venture's first payment and it did not do what you hoped, email us from the contact page and we refund that month in full. No form, no call.

After the first fourteen days

Later months are not refunded, because the agents will have done the work: read the communities, drafted and, with your approval, posted. Cancelling stops the next charge.

If something on our side was broken for a meaningful part of a month, tell us and we credit the time it was broken.

The free brief

The brief costs nothing and has no obligation. We do not ask for a card to read it.

X read costs

X charges per post read on its pay-per-use API from your own developer account. That cost is between you and X; the desk keeps a ledger and stops searching at the cap you set, but cannot refund it.

How to ask

Use the contact page or reply to any email we sent you, with the email you signed up with. Refunds go back to the card that paid and show up in five to ten business days.